FAQ

General Questions

What products does Ursa LLC sell?
Ursa LLC supplies professional-grade crypto mining hardware including ASIC miners, mining accessories, and related equipment suitable for individual miners, mining farms, and institutional operations.
Where is Ursa LLC located and where do you ship from?
Ursa LLC is legally registered in the United States (Maine) and operates global logistics from our warehouse in Kowloon, Hong Kong to offer efficient worldwide delivery.
How can I verify the legal existence of Ursa LLC?
You can verify company registration and good standing with the Maine Department of the Secretary of State here:
https://apps3.web.maine.gov/nei-sos-icrs/ICRS?CorpSumm=20227811DC

Ordering & Payments

What payment methods do you accept?
We accept cryptocurrency payments only, processed securely via Plisio or Coinbase Escrow. All payments must be successfully confirmed on the blockchain before processing begins.
Can I pay in installments or with fiat currency?
No. Payments must be made in full in cryptocurrency. We do not support fiat currency or installment plans at this time.
Why do you accept crypto only?
Cryptocurrency payments facilitate secure, global transactions without banking restrictions and align with the needs of international crypto mining customers.

Shipping & Delivery

Where are orders shipped from?
Orders are shipped from our Hong Kong warehouse, allowing for efficient international logistics and access to the latest hardware.
How long does delivery take?
Typical delivery times range from 5 to 12 business days, depending on location and customs clearance. Shipping dates are estimates and can be affected by local import procedures.
Will I get tracking information?
Yes. Once your order ships, you will receive tracking details from the courier.
Who is responsible for customs duties and taxes?
Customers are responsible for any customs duties, import taxes, or clearance fees in their country.

Products & Compatibility

What cryptocurrencies can I mine with your hardware?
Crypto mining capabilities depend on the algorithm supported by the miner. For example, SHA-256 miners are used for Bitcoin and related SHA-256 coins, while other algorithms are supported by different rigs. Each product specification shows mineable coins.
Are your ASIC miners genuine and covered by warranty?
Yes. All products are shipped in original manufacturer packaging, are factory sealed, and include any applicable manufacturer warranty.

Returns & Refunds

What is your return policy?
Returns are accepted only for Dead on Arrival (DOA) or confirmed defective products reported within 48 hours of delivery. Returned hardware must be unused and in original packaging.
Will I be refunded in crypto?
Refunds, when approved, are issued in cryptocurrency based on the original payment value (excluding shipping and fees).
Are refunds issued for mining profitability issues?
No. Refunds will not be issued due to changes in mining difficulty, network conditions, or coin prices.

Safety & Fraud Prevention

How do I avoid fake or counterfeit mining hardware?
Buy only from reputable sellers with transparent contact information.
Verify ASIC serial numbers with manufacturers where possible.
Avoid deals that seem “too good to be true.”
Be cautious of sellers who lack verifiable business registration or customer reviews.
What risks are associated with cryptocurrency payments?
Cryptocurrency transactions are irreversible once confirmed on the blockchain. Always double-check wallet addresses and payment amounts before sending.

Technical & Setup Questions

Do ASIC miners come with power supplies?
Depending on the model, some miner prices include the required power supply while others do not. Product listings specify whether a power supply is included.
Can these miners be reprogrammed to mine other coins?
ASIC miners are designed for specific algorithms and generally cannot be reprogrammed to mine coins outside their supported algorithm set.

Support & After-Sales

How do I contact support if I have questions?
You can contact our sales and support team at sales@ursaminers.com or via the Contact Us form on the website.
Do you offer technical setup assistance?
While we provide general guidance and support resources, specific setup services or on-site installation are not included.

Buyer Protection & Verification

Ursa Miners (Ursa LLC) operates with a structured verification framework designed to support high-value mining hardware transactions.

Is Ursa LLC a legally registered company?

Yes.
Ursa LLC is a Limited Liability Company registered in the State of Maine, United States, and is in Good Standing.
Company registration details are publicly verifiable through the Maine Secretary of State database.

Do you have third-party business verification?

Yes.
Ursa LLC maintains:

Active D-U-N-S® Number: 12-016-9365

Better Business Bureau (BBB) Business ID: 570545

BBB Rating: A+

These independent third-party records support structured due diligence and enterprise verification.

Do you provide proof of inventory?

Yes.
For bulk orders of 50+ units (any model), we provide:

Timestamped video verification

High-resolution photos

Visible full serial numbers

Model and quantity confirmation

Date verification within the recording

This documentation is provided prior to payment for qualifying bulk transactions.

Do you offer escrow options?

For qualifying high-volume transactions, escrow options may be discussed on a case-by-case basis.
Escrow availability depends on:

Order size

Buyer profile

Transaction structure

What happens if a unit arrives defective?

All units include:

Standard manufacturer warranty

60-Day Complete Written Replacement Warranty from Ursa Miners

Our warranty policy clearly outlines eligibility and RMA procedures.

How do you ensure transparency during transactions?

We provide:

Clear written invoices

Confirmed product specifications

Serial number documentation (bulk orders)

Shipment tracking once dispatched

Structured communication throughout the process